Common questions about who we are and how we work.
We provide air freight, sea freight, land transport, pet relocation, and warehousing & distribution, coordinated through one point of contact rather than separate carriers for each leg.
We're headquartered in Charlotte, North Carolina, with regional hubs in Atlanta, Chicago, and Long Beach supporting clients across the U.S. and internationally.
Yes. Most of our freight and warehousing clients are businesses, while our pet relocation service also supports individual families, military moves, and corporate relocations.
Use the "Get a Quote" button on any page to share your shipment or storage details, and a coordinator will follow up with pricing, usually within one business day.
Yes, our support desk is staffed 24/7, since freight and pet transit don't stop at 5 p.m.
Yes, we coordinate international freight and relocation across more than 120 countries through our global partner network.
Questions specific to shipping cargo by air.
Most air freight shipments transit in 24 to 72 hours door-to-door, depending on origin, destination, and customs processing — far faster than ocean or standard ground options.
Yes. For cargo that doesn't fit standard commercial air freight, or shipments that need a dedicated schedule, we can arrange charter options through our air cargo partners.
Yes, we coordinate cold-chain handling for pharmaceuticals, perishables, and other temperature-sensitive cargo, with monitoring from pickup through delivery.
Yes, import and export customs handling is included as part of our door-to-door air freight service, so you won't need to coordinate a separate broker.
Limits vary by aircraft and route. Standard commercial air cargo typically accommodates palletized freight up to several thousand pounds; anything larger is routed through our charter options.
Questions specific to ocean container shipping.
FCL makes sense once your cargo volume approaches a full container, since you pay a flat rate regardless of how full it is. LCL is more economical for smaller shipments, since you only pay for the space you use.
Transit times vary by trade lane, but transpacific routes commonly run 2–4 weeks, while transatlantic routes are typically 1–2 weeks. We'll provide an exact estimate for your ports.
Yes. Our licensed customs brokerage handles import documentation and duty coordination at the destination port so your cargo clears without unnecessary delay.
Yes, reefer containers are available for temperature-controlled cargo, with monitoring throughout the ocean transit.
Once cleared through customs, we arrange land transport to move your cargo from the port to its final destination, with the same tracking visibility the whole way.
Questions specific to trucking and ground delivery.
FTL (full truckload) dedicates an entire trailer to your shipment, while LTL (less-than-truckload) shares trailer space with other shipments — a good fit for smaller loads.
We provide coverage across all 48 contiguous states, with regional hubs in Charlotte, Atlanta, Chicago, and Long Beach supporting faster regional turnaround.
Yes. We arrange flatbed, step-deck, and other specialized equipment for oversized or heavy loads, including any required permits and route planning.
Every shipment we handle is covered by cargo insurance from pickup through final delivery, at no extra step required on your part.
Yes, we manage U.S.–Canada and U.S.–Mexico trucking with customs documentation handled end to end.
Questions specific to moving pets domestically and internationally.
Requirements vary by destination, but most moves need an up-to-date health certificate, proof of vaccinations, and — for international travel — an import permit. We confirm the exact list for your route.
Yes. We use IATA-approved crates sized correctly for your pet, book climate-controlled cargo holds where required, and work only with experienced handlers.
Domestic moves can often be arranged within a couple of weeks. International relocations typically take four to eight weeks due to health testing and permit timelines.
Yes. Your coordinator checks in at every major leg of the journey, and you can call our support line anytime for a status update.
Absolutely. We regularly coordinate relocation for multiple pets traveling together and keep bonded animals on the same routing where possible.
Questions specific to storage, inventory, and fulfillment.
Yes. We support short-term storage for seasonal or overflow inventory and long-term contracts for ongoing distribution, with space that scales as your volume changes.
Yes, every item is logged with barcode or RFID tracking, giving you live visibility into stock levels and location through your account dashboard.
Both. Our teams handle pick-and-pack fulfillment as orders come in, and can dispatch directly through our land transport network for delivery.
Every facility operates with 24/7 monitored access control, CCTV coverage, and on-site staff to keep your inventory secure around the clock.
We operate facilities in Charlotte, Atlanta, Chicago, and Long Beach, giving coverage across the East Coast, Midwest, and West Coast.
Questions about invoices, payments, and shipment visibility.
Every shipment includes a tracking link sent by email, or you can use the "Track Shipment" button on our homepage to check status anytime.
We accept major credit cards, ACH bank transfer, and wire transfer. Established business accounts can also apply for net-30 invoicing terms.
Most shipments are invoiced upon booking confirmation, with final adjustments — if any — billed after delivery based on actual weight or dimensions.
Yes, invoices and proof-of-delivery documentation are available through your account or by request from your dedicated coordinator.
Your coordinator can answer most billing questions directly, or you can reach our billing support line through the Contact Us page.
Our team is available 24/7 to walk you through anything not covered here.
